FAQs

Strangecat Toys FAQs

🔁 Price Matching

Q: Does Strangecat Toys price match?
A: Yes! We price match with most major designer toy retailers on regularly priced blind boxes (some exceptions may apply). We do not price match vinyl or resin art toys.

Price match requests must be made within 3 days of purchase.

📦 Shipping & Delivery

‼️If you have specific packaging concerns, contact us before placing your order.

Q: How long does it take for my order to ship?
A: Most orders ship the next business day. However, please allow 3–4 business days for processing (up to 7 during November–December).

Preorders ship once the product arrives, based on the estimated release window (subject to change).

Q: What are your shipping rates?
A: Shipping is calculated based on item size and weight. Add items to your cart and click “Calculate Shipping” for an estimate.

Note: International shipping and preorder quotes may be inaccurate; if so, we’ll contact you with revised options.

Q: Do you ship internationally?
A: Yes! We offer international shipping via USPS, UPS, or DHL.

USPS First Class International may offer limited or no tracking outside the U.S.

Q: My package was lost or stolen—what happens now?
A: We handle these situations case-by-case. If your package is confirmed stolen, we may not always be able to replace or refund it.

We highly recommend purchasing shipping protection to protect your order from loss, theft, or damage.

Q: How do I file a shipping insurance claim?
A: Email us at strangecatteam@strangecattoys.com.

Claims for lost (undelivered) packages must be filed no sooner than 7 days after the last scan (20 days for international) and within 30 days of the last tracking update.
Delivered packages must be reported within 48 hours.

Q: There’s no tracking movement—what should I do?
A: Contact the shipping provider (USPS, UPS, DHL, etc.) for updates.

🎨 Gallery & Custom Purchases

Q: When will my gallery/custom item ship?
A: Items ship at the end of the gallery event, typically 28 days after the start date.

Q: Can I cancel my order?
A: No cancellations or refunds are allowed for gallery items.

📦 Hold My Order

Q: How does "Hold My Order" shipping work?
A: All available items will be held together. Preorder items will be added once they arrive.

We can hold orders for up to 90 days. If you're unresponsive, your order may be canceled with a restocking fee.

Q: How do I request shipping for held items?
A: Email strangecatteam@stangecattoys.com to request shipping.

U.S. customers can also pay shipping directly: Shipping Payments

Q: How will I know when my preorder is ready?
A: We’ll notify you via email once your entire order is ready (if it includes multiple preorders, we wait until all are in stock).

🐾 Cat Treats (Rewards Program)

Q: What are Cat Treats and how do I use them?
A: Cat Treats are loyalty points you earn with every purchase (account required).

Redeem points for discounts via the heart-shaped icon in the bottom right corner of our site.

Q: Can I earn points on guest or past orders?
A: No, points can’t be applied retroactively or to guest checkouts.

Q: Do resellers earn Cat Treats?
A: No, resellers are not eligible for the rewards program.

💸 Coupon Codes

Q: What items do coupon codes apply to?
A: Coupons can be used on in-stock items only, excluding special order and custom vinyl figures.

📅 Preorders

Q: When will my preorder ship?
A: Each item has an estimated ship date (subject to change).

Preorders may arrive earlier or later—up to 1 year later in rare cases.
We don’t recommend preorders for time-sensitive events (e.g. birthdays, holidays).

Q: Why preorder?
A: Preordering reserves your item from incoming shipments. Some products sell out before they even arrive.

On rare occasions, our distributor may cancel an item—if that happens, you’ll receive a full refund.

Q: Can I cancel an in-stock or preorder item?
A: Cancellations are not allowed, but exceptions may be made with a restocking fee and a 3% deduction if paid via PayPal (to cover payment processing fees).

📦 Special Orders & Backorders

Please allow 5 additional business days for processing.
Additional shipping fees may apply.
All special and backorder items are non-refundable.
If a special order item becomes unavailable, you’ll be refunded within 48 hours.

🧸 Toy & Packaging Condition

We only sell 100% authentic, officially licensed products from trusted manufacturers and distributors.
Please note: Product photos may not reflect the exact packaging condition.
‼️If you have specific packaging concerns, contact us before placing your order.

🔁 Strangecat Toys Return and Exchange Policy

At Strangecat Toys, we want you to love your purchase! While we do not offer refunds for buyer’s remorse, we are happy to offer exchanges for items that are damaged or have a manufacturer’s defect, based on the conditions below.

Online Orders

If your item arrives damaged or has a manufacturer’s defect, please email us at strangecatteam@strangecattoys.com within 3 days of receiving your order.
For Blind Box items, an unboxing video is required to verify any damage or missing contents. Without this, we are unable to issue a replacement.
Approved defective items will be exchanged for the same item only, based on availability.
Strangecat Toys will cover all shipping costs for approved defective item exchanges.
Items must be returned in their original packaging, including the original box and all internal components.
Items that have been disassembled or modified will not be accepted for exchange.

In-Store Purchases

If you discover a defect or damage after purchasing an item in-store, please email us at strangecatteam@strangecattoys.com within 24 hours of purchase and include photos of the issue.
For Blind Box items, an unboxing video is required to verify any damage or missing contents. Without this, we are unable to issue a replacement.
All exchanges must be completed within 7 days of the original purchase date.
To complete an exchange, the item must include the defective product and all internal components, original box, and all packaging materials.
Items that have been disassembled or modified cannot be accepted for exchange.
Approved defective items will be exchanged for the same item only, based on availability.

Important Notes

Minor imperfections such as small scuffs, paint variations, or cosmetic flaws—particularly on Blind Box items—are not considered defects. These are common in mass-produced collectibles.
All exchanges are subject to review and must meet the conditions above.

🛍️ Price Adjustments & Reseller Policy

Q: I bought something and now it’s on sale. Can I get a refund?
A: Yes, upon request. Price adjustments are available within 3 days of your original purchase date and only for items that go on sale after your order.

Refunds are issued as store credit only.
Excludes Black Friday/Cyber Monday sales.

Q: What is your policy on resellers?
A: Products purchased from Strangecat Toys and then resold on third-party platforms such as eBay, Amazon, or similar are non-refundable—this includes preorder items.

We include packing slips with every order. Gift receipts are available upon request, but please note: the recipient will still see that the item came from Strangecat Toys.

📧 Questions or concerns?
Reach out to us anytime at strangecatteam@strangecattoys.com — we’re happy to help!

Privacy & Security Policies

This Privacy Policy governs the manner in which Strangecat Toys collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.strangecattoys.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Strangecat Toys. Personal identification information We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. Web browser cookies Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. How we use collected information Strangecat Toys may collect and use Users personal information for the following purposes: – To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently. – To improve our Site We may use feedback you provide to improve our products and services. – To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. – To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site. How we protect your information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Sharing your personal information We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. Compliance with children’s online privacy protection act Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. Changes to this privacy policy Strangecat Toys has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting us If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Strangecattoys@outlook.com.com This document was last updated on June, 16th 2020.