Shipping policy

📦 Shipping & Delivery

‼️If you have specific packaging concerns, contact us before placing your order.

Q: How long does it take for my order to ship?
A: Most orders ship the next business day. However, please allow 3–4 business days for processing (up to 7 during November–December).

• Preorders ship once the product arrives, based on the estimated release window (subject to change).

Q: What are your shipping rates?
A: Shipping is calculated based on item size and weight. Add items to your cart and click “Calculate Shipping” for an estimate.  

• Note: International shipping and preorder quotes may be inaccurate; if so, we’ll contact you with revised options.

Q: Do you ship internationally?
A: Yes! We offer international shipping via USPS, UPS, or DHL.

• USPS First Class International may offer limited or no tracking outside the U.S.

Q: My package was lost or stolen—what happens now?
A: We handle these situations case-by-case. If your package is confirmed stolen, we may not always be able to replace or refund it.

• We highly recommend purchasing shipping protection to protect your order from loss, theft, or damage.

Q: How do I file a shipping insurance claim?
A: Email us at strangecatteam@strangecattoys.com.

• Claims for lost (undelivered) packages must be filed no sooner than 7 days after the last scan (20 days for international) and within 30 days of the last tracking update.

• Delivered packages must be reported within 48 hours.

Q: There’s no tracking movement—what should I do?
A: Contact the shipping provider (USPS, UPS, DHL, etc.) for updates.