Cancellation policy

Online Orders

• If your item arrives damaged or has a manufacturer’s defect, please email us at strangecatteam@strangecattoys.com within 3 days of receiving your order.

• For Blind Box items, an unboxing video is required to verify any damage or missing contents. Without this, we are unable to issue a replacement.

• Approved defective items will be exchanged for the same item only, based on availability.

• Strangecat Toys will cover all shipping costs for approved defective item exchanges.

• Items must be returned in their original packaging, including the original box and all internal components.

• Items that have been disassembled or modified will not be accepted for exchange.

🔁 Strangecat Toys Return and Exchange Policy

At Strangecat Toys, we want you to love your purchase! While we do not offer refunds for buyer’s remorse, we are happy to offer exchanges for items that are damaged or have a manufacturer’s defect, based on the conditions below.

📅 Preorders

Q: When will my preorder ship?
A: Each item has an estimated ship date (subject to change).

• Preorders may arrive earlier or later—up to 1 year later in rare cases.

• We don’t recommend preorders for time-sensitive events (e.g. birthdays, holidays).

Q: Why preorder?
A: Preordering reserves your item from incoming shipments. Some products sell out before they even arrive.

• On rare occasions, our distributor may cancel an item—if that happens, you’ll receive a full refund.

Q: Can I cancel an in-stock or preorder item?
A: Cancellations are not allowed, but exceptions may be made with a restocking fee and a 3% deduction if paid via PayPal (to cover payment processing fees).